Public Sector Reform & Performance Management
Course Overview
This course delivers practical approaches to public sector reform, performance management and improved service delivery across African governments.
Learning Objectives
– Design and implement performance management systems
– Set realistic KPIs and service delivery standards
– Lead civil service reform initiatives
– Use results-based management in public administration
– Monitor reform progress and institutional change
Who should attend
– Senior civil servants and reform unit staff
– Human resource and performance directors
– Public administration and governance advisors
How will you learn
Practical workshops, African reform case studies, simulation exercises and peer learning. You leave with a custom performance improvement plan.
Agenda
Day 1: Public sector reform principles and lessons from Africa
Day 2: Performance frameworks and KPI development
Day 3: Service delivery improvement tools
Day 4: Change management and civil service reform
Day 5: Monitoring reform and action planning
Fees Information
The course is offered as an intensive 5-day in-person workshops (Nairobi and selected African cities) and parallel 5-day live online cohorts. Custom in-house versions are available for governments, CSOs and organizations.
Training Duration: 5 days
Training Fee:
ONSITE: USD 1,600
ONLINE: USD 750
Group Discounts Apply
For more information on the programme,
email us info@africapolicyinstitute.org
